Orders will be processed and shipped within 1-3 business days.  You will receive a confirmation email with updated tracking information once completed. You will  receive a tracking number from us in your confirmation email.

Please allow 5 to 10 business days after processing for your package to be delivered. Unfortunately, we are not able to influence the shipping speed once the package leaves our facility

You can find your order number in the confirmation email. If you don't have your confirmation email you can request it by emailing info@brixleybags.com Please include your full name and email address you used to place the order in the body of the email.

You can make changes to your order through the link in your confirmation email or via your online shop profile. You can also email us at info@brixleybags.com Changes cannot be made once an order is marked fulfilled.

We're confident that you'll love your Brixley products but if for whatever reason you are not 100% satisfied with your purchase, just email us within 30 days of receiving it for our return process.

Items are only eligible if they are unwashed, unused, and in the same condition that they were received.

Return shipping costs are the responsibility of the buyer, with the exception of defective or incorrect items. It is the buyer's responsibility to inspect items for any defects before wear or use.  

If items shipped back to us do not meet our eligibility requirements and we cannot process the return/exchange, Brixley will not be responsible for shipping costs to return item(s) to the buyer. 

Be sure not to open your packages with any sharp tools as we cannot offer returns/exchanges to damaged products.

We stand by the quality of our products. If you notice anything out of the ordinary after receiving your order, please let us know and our customer service team will be happy to help.

*Warranty coverage is applied on a case-by-case basis and does not cover damage resulting from normal wear and tear, misuse, accidents, or other user-related causes.

Yes! One strap comes with each purchase of a crossbody. We do sell straps separately so your crossbody can be worn as a backpack. 

We spent a lot of time configuring our sets and discovered the perfect combination for your travel needs! A set includes 1 Large, 2 Mediums, 2 Smalls, and a waterproof Laundry Bag for your dirty cloth

We offer our bags as sets only. We've designed these to be affordable and the perfect combination of small, medium, and large for all your travel needs!

We always recommend spot cleaning our products. We like to use a spot stain spray and a tooth brush. We are not responsible for any damages from putting it in the washing machine.

We love participating in corporate gifting and stocking our bags in brick and mortar stores. For bulk orders or wholesale inquiries, email us at wholesale@brixleybags.com! We also have a faire account. You can use this link to shop our Faire store. faire.com/direct/brixleybags