Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. *gift returns will be taken into consideration. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Strap has to still be in the original paper it was received in.  

To start a return, you can contact us at info@brixleybags.com. If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brixleybags.com.

What is “Free Returns” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange FREE.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

 

Damages and issues

 
If you receive an item that is damaged, all items must be reported within 7 days of receiving your item, you will be eligible for a refund or replacement.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Final Sale Items

All sale and clearance items are final sale. No exchange or store credit is given. Flash sale promotions are final sale. 

 

Wrong address

Mistakes happen, we get it! sometimes you put the wrong address and it gets returned back to us. What next? What will happen is if the post office can not deliver it because the address is incorrect or missing an apartment number they will return it to us. When that happens we will reach out to you to verify the address. Because we offer free shipping on orders you place through our website, we ask that if we need to send out your order again because of a wrong address given that you pay a $5.00 shipping fee.

 

Express Shipping

When purchasing express shipping, we will do everything in our power to get it out as soon as we can. Once it is dropped off at the post office we do not have any control on how long it will take to get to you. If you have purchased priority shipping and it does not get to you in the time you arranged, we do not offer a refund for on the shipping cost.

 

BLACK FRIDAY SALE

All purchases made before our Black Friday sale or after our Black Friday sale will not receive a discount. Items that qualify for the discount have to be made during our Black Friday Sale. We have a 14 Day return policy with un opened and un used bags.